Made-To-Order Policy

Made-to-Order Policy

Last Updated: September 1, 2026

At Pink Sierra, some products are available In Stock & Ready to Ship, while others are offered Made to Order.

Made-to-order helps us offer more colors, sizes, and products while we continue growing our inventory.

When you purchase a made-to-order product, we begin making that product specifically for your order.

We appreciate your patience while we make it for you.

How Made-to-Order Works

Products marked Made to Order are not necessarily sitting in our warehouse ready to ship.

Once your payment has been successfully processed, your order enters our production process.

Depending on current order volume, production can move very quickly. Some made-to-order products may be completed within only a few days.

However, please allow up to three weeks for production.

By purchasing a product marked Made to Order, you acknowledge and agree to this production timeframe.

Production Time vs. Shipping Time

Production time and carrier shipping time are separate.

For example, if your product takes 10 days to produce, it will then be packaged and transferred to the shipping carrier.

Carrier delivery typically takes approximately 1–5 business days after shipment, depending on your location, selected shipping service, carrier conditions, and other factors outside our control.

Your total wait time therefore consists of:

Production Time + Carrier Shipping Time

Tracking information will be provided once your order ships.

Want an Update?

You never have to wonder where your order stands.

You can contact us at support@pinksierra.com at any point during production and we will provide the most current information available about your order.

We understand that made-to-order requires a little more patience than purchasing something already sitting on a shelf, and we genuinely appreciate customers who support us while we grow.

Our long-term goal is to keep more Pink Sierra products fully stocked and ready to ship.

Cancellations

A made-to-order product may only be cancelled before production has started.

If you would like to cancel, contact:

support@pinksierra.com

as soon as possible.

We will check the current status of your order.

If production has not started, we can cancel the made-to-order item and issue the applicable refund.

If production has already started, the order generally cannot be cancelled.

There is no guaranteed cancellation window after placing an order because production may begin quickly.

Why Can't I Cancel After Production Starts?

Made-to-order products are produced specifically because your order was placed.

Once production begins, Pink Sierra may have already:

  • sourced or allocated materials;

  • prepared components;

  • scheduled production;

  • begun manufacturing your product; or

  • invested labor into completing your order.

Because these costs are incurred specifically for the order, made-to-order items generally become final sale once production begins.

This policy helps us continue offering made-to-order products while we are still growing as a business.

This does not affect your rights if your product arrives damaged, defective, incorrect, or if cancellation or another remedy is required by law.

Changes to Size, Color, or Product

Need to change something?

Contact us at support@pinksierra.com as quickly as possible.

We may be able to change the:

  • size;

  • color;

  • product; or

  • other order details

if production has not yet started.

Once production begins, we may no longer be able to modify the order.

Because production can begin shortly after purchase, we recommend reviewing your size, color, shipping information, and product selection carefully before completing checkout.

Size Exchanges

Ordering made-to-order does not necessarily mean you're stuck with the wrong size.

If you receive your product and need another size, contact us.

Depending on current inventory, we may be able to exchange the product for:

  • another made-to-order size; or

  • an In Stock & Ready to Ship size if the requested replacement is currently available.

For example, if you ordered a made-to-order Size 8 and later need a Size 6 that we currently have in stock, we may be able to exchange the Size 8 for the available Size 6.

Exchange eligibility and availability are subject to our Return & Refund Policy and current inventory.

For the fastest answer, check the applicable product page or contact support@pinksierra.com.

Damaged, Defective, or Incorrect Products

If we made a mistake, we will make it right.

If your made-to-order product arrives:

  • damaged;

  • materially defective; or

  • different from what you ordered,

contact us within 7 days of delivery at:

support@pinksierra.com

Please include your order information and, when reasonably requested, photographs showing the issue.

After reviewing the issue, we may provide an appropriate replacement, exchange, refund, or other solution.

Normal variations in suede, cork, textiles, stitching, texture, color tone, or other natural materials are not necessarily defects.

High-Demand Periods

We do everything we reasonably can to stay within our normal production timeframe.

Occasionally, unusually high demand may affect production.

This can happen during:

  • major product launches;

  • holiday periods;

  • unexpectedly high order volume;

  • viral social-media activity;

  • supplier delays;

  • manufacturing disruptions;

  • material shortages; or

  • other circumstances outside our reasonable control.

If we expect your order to take longer than the timeframe originally provided, we will communicate with you and provide any options required by applicable law.

If you ever want an update before then, just contact us.

Delays Beyond the Expected Timeframe

Our goal is to ship made-to-order products within the timeframe disclosed when you purchase.

If we become unable to ship within the timeframe we represented, we will notify you and provide the applicable opportunity to accept the revised timeline or cancel the affected unshipped merchandise for a refund, as required by law.

Agreeing to the normal made-to-order production timeframe does not mean you are agreeing to an unlimited or indefinite delay.

Orders Containing Both In-Stock and Made-to-Order Products

If your order contains both:

In Stock & Ready to Ship products
and
Made-to-Order products

we generally will not hold your in-stock items while your made-to-order items are being produced.

The in-stock portion of your order may ship first.

Your made-to-order products will then ship separately once production is complete.

You will not be charged additional shipping fees simply because we divide your order into multiple shipments.

You may receive separate tracking numbers for each package.

Shipping Options

Available shipping methods will be displayed at checkout.

Depending on availability, Pink Sierra may offer:

Free Shipping
Our standard shipping option.

Priority Insured Shipping
A faster shipping service that includes applicable shipment insurance and/or enhanced carrier service.

Purchasing faster shipping affects the carrier shipping portion of your order.

It does not mean that a made-to-order product will skip or receive priority over the required production process unless we specifically state otherwise.

Address Changes

Customers are responsible for entering the correct shipping address.

If you need to change your address, contact support@pinksierra.com immediately.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed after an order has been processed or transferred to a carrier.

How You'll Know an Item Is Made to Order

We do not want made-to-order status to be a surprise.

Applicable Pink Sierra product pages identify products or variants that are Made to Order before purchase.

Other products may be identified as In Stock & Ready to Ship.

Please review the status of the specific size, color, or product you are purchasing before checkout.

By completing the purchase of a product clearly identified as Made to Order, you acknowledge that you understand the product requires production before shipment.

A Note From Pink Sierra

Pink Sierra is growing.

Made-to-order allows us to create high-quality products for our customers without limiting every color or size to whatever happens to be sitting in our inventory that day.

Sometimes your order may be ready surprisingly fast. Other times, we may need more of the full production window to make it properly.

Either way, we're working on your order, and you're always welcome to ask us where it stands.

As we grow, our goal is to keep more products In Stock & Ready to Ship.

Until then, we genuinely appreciate the customers who give us the opportunity to make something specifically for them.

Questions?

We're happy to help.

Pink Sierra
Operated by HE Asset Group LLC
Email: support@pinksierra.com