Frequently Asked Questions

Shipping

  • Timing depends on whether your item is In Stock & Ready to Ship or Made to Order. Made-to-order products can sometimes be completed and shipped within just a few days when production volume is light. During busier periods, production may take longer, so please allow up to 3 weeks for production. Once shipped, carrier delivery typically takes approximately 1–5 business days.

  • As soon as your order ships, we’ll send tracking information to the email associated with your order. If your order ships in multiple packages, you may receive more than one tracking number.

  • Priority Shipping affects the carrier shipping portion after your product has been completed. It does not normally shorten the production process unless we specifically state otherwise.

  • We generally won’t hold your in-stock items while your made-to-order products are being completed. Your available items may ship first, followed by your made-to-order items once they’re ready. You won’t be charged extra shipping simply because we split your order into multiple shipments.

  • Contact support@pinksierra.com as quickly as possible. We’ll make reasonable efforts to update your address before shipment, but changes cannot be guaranteed once an order has entered processing or been transferred to the carrier.

  • Contact support@pinksierra.com and we’ll help review the tracking information and available next steps. Depending on the situation, this may include working with the carrier or opening a carrier investigation.

Made to Order

  • A made-to-order product is produced specifically after your order is placed rather than necessarily sitting in our inventory ready to ship. Once your payment is successfully processed, your product enters our production process.

  • It really depends on how busy production is when you place your order. When volume is lighter, some made-to-order products can be completed and shipped within just a few days. During busier periods, production can take longer, so we ask customers to allow up to 3 weeks for production. Once your order is finished, it is packaged and transferred to the shipping carrier.

  • Absolutely. The three-week timeframe is the maximum production window we ask customers to allow, not necessarily how long every order will take. Many orders may be completed much sooner depending on current order volume, product availability, and production scheduling.

  • Possibly, as long as production has not started. We may be able to change your size, color, product, or cancel the item before production begins. Because production can start quickly, contact support@pinksierra.com as soon as possible if you need to make a change.

  • Eligible size exchanges may still be available after delivery as long as the product remains unworn, unused, and otherwise qualifies under our Return & Refund Policy. Depending on availability, your replacement may be in stock or may need to be made to order.

  • Of course. You’re always welcome to contact support@pinksierra.com for the most current information available about your order. We know waiting on something being made specifically for you takes a little more patience, and we’re happy to keep you updated.

Returns & Exchanges

  • You have 7 days from the date your order is marked delivered to request an eligible return or exchange. Contact support@pinksierra.com before mailing anything back so we can approve your request and provide return instructions.

  • Yes. You’re welcome to briefly try your footwear on indoors to check the fit. Products must remain unworn, unused, clean, unaltered, in resellable condition, and returned with their original packaging and product box.

  • For normal returns, size exchanges, and preference exchanges, the customer is responsible for return shipping costs. If Pink Sierra sent the wrong item or your product arrived damaged or materially defective because of an issue on our end, we’ll cover the applicable return shipping.


  • Eligible products may be exchanged for another available size, color, or product depending on inventory. If your replacement is made to order, the normal made-to-order production timeline may apply.

  • Once an approved return arrives and passes inspection, Pink Sierra generally processes the refund within 1–3 business days after approval. Refunds are generally sent back to the original payment method. Your bank or payment provider may take additional time to post the funds.

  • Contact support@pinksierra.com within 7 days of delivery and include your order information and photos of the issue when possible. If we confirm there was a problem on our end, we’ll make it right with an appropriate replacement, exchange, refund, or other solution.

Sizing, Fit & Product

  • Fit can vary depending on foot shape, width, and personal preference. We recommend reviewing the sizing and fit information on the applicable product page before ordering and following the recommendations provided in our Size Guide.

  • If your item is still eligible under our Return & Refund Policy, you may be able to exchange it for another available size. Normal size exchanges require the customer to cover return shipping. If your made-to-order pair hasn’t entered production yet, contact us quickly because we may be able to change the size before it is made

  • Materials vary by style and may include suede, cork, textiles, metal hardware, durable outsole materials, embroidery, and other components selected for the specific product design. Check the individual product page for details about your pair.

  • Not necessarily. Materials such as suede, cork, and textiles naturally vary. Small differences in texture, shade, nap, grain, stitching, cork appearance, and similar characteristics are normal and can make each pair slightly unique.

  • We make reasonable efforts to photograph our products accurately, but studio lighting, photography, screen settings, and natural materials can affect how a color appears. Minor differences between the product on your screen and the product in person are normal.

  • Usually not. Minor variations in texture, shade, suede nap, grain, stitching, cork appearance, and similar characteristics can naturally occur. If something appears materially wrong with your pair, send us photos and we’ll be happy to review it.

About Pink Sierra

  • Pink Sierra is a footwear brand focused on creating distinctive everyday footwear through recognizable silhouettes, considered materials, color, comfort, and signature design details. Pink Sierra is operated by HE Asset Group LLC.

  • Not yet. Some products are In Stock & Ready to Ship, while others are Made to Order. The status of the specific product, size, or color will be shown before purchase so you know what to expect.

    Our goal is to be 100% in stock and ready to ship but we are still in the growth stage of our business and appreciate you all bearing with us

  • Made-to-order allows us to offer more colors, sizes, and products while we continue growing our inventory. It gives us the ability to make products customers want without limiting every option to whatever happens to be sitting in our warehouse that day.

  • No. Skeleton Clogs are one of the designs that helped shape Pink Sierra, but we’re building a broader footwear brand with additional colors, materials, designs, and silhouettes over time.

  • For the most reliable experience, purchase directly through Pink Sierra or through sales channels that Pink Sierra identifies as authorized.

  • Questions about orders, sizing, production, returns, or anything else can be sent to support@pinksierra.com. We want customers to feel comfortable reaching out whenever they need help.

Privacy & Shopping

  • Pink Sierra does not directly store your full payment-card number. Payments are processed through third-party ecommerce and payment providers, including Shopify and the payment services available at checkout.

  • Pink Sierra does not operate a business selling customer names, email addresses, phone numbers, order histories, or customer lists to unrelated companies for cash. We do use advertising and analytics services as described in our Privacy Policy.

  • Pink Sierra uses advertising and analytics tools from platforms such as Meta, TikTok, Google, and Shopify. These tools can help us measure advertising performance and show Pink Sierra ads to people who have previously interacted with our website.

  • No. Promotional SMS marketing requires a separate applicable opt-in. Necessary order-related communications such as confirmations, production updates, shipping information, and customer-service messages are different from promotional marketing.

  • Yes. You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting support@pinksierra.com. You may still receive necessary communications relating to an existing order.

  • Depending on where you live and applicable law, you may have rights to request access, correction, deletion, or other privacy choices regarding your personal information. Privacy requests can be sent to support@pinksierra.com.