Return & Refund Policy
Return & Refund Policy
Last Updated: September 1, 2026
We want you to be happy with your Pink Sierra order.
If something does not work out, we offer returns and exchanges on eligible products as long as the requirements below are met.
Pink Sierra is operated by HE Asset Group LLC.
Return Window
You have 7 days from the date your order is marked delivered to request a return or exchange.
To begin a return or exchange, contact:
Returns must be approved by Pink Sierra before being mailed back.
Please do not send products back without first contacting us.
Return Eligibility
To qualify for a normal return, the product must be:
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unworn;
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unused;
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unaltered;
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clean;
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in resellable condition; and
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returned with its original packaging and product box.
You are welcome to try footwear on indoors to check the fit.
Trying shoes on briefly inside your home does not automatically make them ineligible for return.
We understand the difference between a product that was simply tried on and one that was actually worn.
A small amount of normal indoor dust from trying on footwear will not automatically cause us to reject a return.
However, products showing clear signs of outdoor wear, dirt, grime, staining, odors, damage, excessive creasing, alteration, or other signs of use may not qualify for a refund or exchange.
Return Approval
Every return must be approved before shipment.
When you contact us, please include your:
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order number;
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name;
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product you would like to return or exchange; and
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reason for the request.
We may request photographs when reasonably necessary to evaluate the condition of an item or resolve an issue.
Once approved, we will provide return instructions.
Return Shipping
For normal returns and exchanges, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method.
Pink Sierra is not responsible for return packages that are lost in transit before reaching us.
If Pink Sierra sent you an incorrect, damaged, or materially defective product, we will cover the applicable return shipping costs.
Exchanges
Eligible items may be exchanged for another available size, color, or product, depending on inventory.
Customers are responsible for return shipping costs for normal size or preference exchanges.
If the requested replacement is:
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In Stock & Ready to Ship, we may ship the available replacement once the return is approved and processed.
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Made to Order, the replacement may be subject to the applicable made-to-order production timeline.
Availability is not guaranteed until the exchange is processed.
Made-to-Order Products
Made-to-order products are subject to our separate Made-to-Order Policy.
If production has not started, a made-to-order order may be eligible for cancellation.
Once production has started, made-to-order products generally become final sale because materials and labor have been committed specifically to that order.
However, eligible size exchanges may still be available after delivery if the item remains unworn, unused, and otherwise meets the requirements of this Return & Refund Policy.
This does not limit your rights if the product arrives damaged, materially defective, incorrect, or if another remedy is required by law.
Personalized and Customized Products
Products customized specifically for an individual customer are final sale.
This includes products with customization such as:
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names;
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initials;
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personalized embroidery;
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custom artwork; or
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other customer-specific modifications.
These items cannot normally be returned or exchanged because they cannot reasonably be resold to another customer.
This does not apply if Pink Sierra made an error, sent the wrong customization, or the product arrived materially defective.
Sale and Discounted Products
Sale items, clearance products, and products purchased using a discount code may still be returned or exchanged as long as they otherwise meet the requirements of this policy.
A discounted price does not automatically make an item final sale unless the product page specifically states otherwise before purchase.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, materially defective, or different from what you ordered, contact us within 7 days of delivery at:
Please include photographs of the issue when possible.
If we confirm that the issue occurred on our end, we will make it right.
Depending on the circumstances, we may provide:
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a replacement;
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an exchange;
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a refund; or
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another appropriate solution.
Pink Sierra will cover reasonable return shipping when the problem resulted from our mistake.
Natural Material Variations
Pink Sierra products may use materials such as suede, cork, textiles, and other materials that naturally vary.
Minor differences in texture, shade, nap, grain, stitching, cork appearance, or similar material characteristics are not automatically considered defects.
Professional product photography, studio lighting, and individual display settings may also cause products to appear slightly different on screen than they do in person.
Items Returned in Unacceptable Condition
Returned items are inspected after they arrive.
If an item is returned and shows clear signs of:
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wear;
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outdoor use;
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dirt or grime;
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damage;
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alteration;
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staining;
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strong odors;
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missing packaging; or
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another condition that makes the product unsuitable for resale,
we may deny the refund or exchange.
If a return is denied, we may send the product back to the customer.
The customer may be responsible for the cost of shipping the product back to them.
We evaluate these situations reasonably and on a case-by-case basis.
Our goal is not to reject legitimate returns over minor issues. We simply need returned products to be in a condition where they can reasonably be sold again.
Refunds
Once an approved return arrives and passes inspection, we will process the refund to the original payment method.
Pink Sierra generally processes approved refunds within 1–3 business days after approval following inspection.
Your bank, credit card issuer, payment provider, or other financial institution may take additional time to post the refund to your account.
Pink Sierra does not control processing times after the refund has been submitted to the payment provider.
Original Shipping Costs
Original shipping charges are generally non-refundable for normal returns.
If the return is the result of an error by Pink Sierra, we may refund or reimburse the applicable shipping charges as appropriate.
Refund Method
Refunds are generally returned to the original payment method used for the purchase.
We do not guarantee that a refund can be redirected to a different card, bank account, or payment method.
Packages Marked Delivered
Orders marked delivered by the shipping carrier are generally considered delivered, subject to applicable law and evidence showing otherwise.
If you believe a package was lost, stolen, or incorrectly marked delivered, contact us at support@pinksierra.com.
We may work with you and the carrier to review tracking information and determine the appropriate next steps.
A missing-package claim is separate from a normal product return.
Wrong Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an address mistake, contact us immediately.
We will make reasonable efforts to correct it before shipment, but changes cannot be guaranteed once the package has entered fulfillment or been transferred to the carrier.
Additional shipping costs caused by an incorrect customer-provided address may be the customer's responsibility.
Return Abuse and Fraud
Pink Sierra reserves the right to refuse future returns, exchanges, or purchases where we reasonably identify patterns of:
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return fraud;
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false damage claims;
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repeated abuse of the return process;
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intentionally worn products being returned as new;
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chargeback abuse; or
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other fraudulent activity.
This does not affect rights that cannot legally be waived.
Questions?
We are a real team and we want you to have a good experience.
If you are unsure whether your order qualifies for a return, exchange, or refund, just reach out.
Pink Sierra
Operated by HE Asset Group LLC
Email: support@pinksierra.com